Missing Instruments

Privacy and Legal notices

Privacy Notice: How we use personal information


This notice explains how we collect, use and store personal information. Your privacy and personal information are important to us and we are committed to keeping it protected. We’ve tried to make this notice as clear and transparent as possible, so you are confident about how we use your information. As data controller, we are responsible for decisions about how your personal information will be processed and managed. You will also find details below regarding your rights under data protection laws and how to contact us.

This notice details how personal information is gathered and processed for the Missing Instruments website. If you have Allianz Musical Instrument insurance, please refer to the Allianz insurance privacy notice https://www.allianz.co.uk/privacy-notice.html

1. Who we are and whose personal information we collect

When we refer to “we”, “us” and “our” in this notice it means the Allianz UK Group which includes insurance companies, insurance brokers and other companies owned by the Allianz UK Group. Please see here for a detailed list of these companies. When we say “you” and “your” and “individuals” in this notice, we mean anyone whose personal information we may collect.

We collect personal information from individuals who use the www.missinginstruments.co.uk website.

2. How we use personal information

We use personal information provided in the following ways:

  • To create an account on www.missinginstruments.co.uk and to create listings
  • To provide you with notifications from other users regarding your listings
  • To administer Allianz Musical Instrument insurance policyholder claims.

Anyone whose personal information we hold has the right to object to us using it.

They can do this at any time by telling us and we will consider the request and either stop using their personal information or explain why we are not able to. Further details can be found below.

3. The personal information we collect

We collect the following types of personal information so we can complete the activities in Section 2: How We Use Personal Information:

  • basic personal details such as name, age, contact details and gender
  • family, lifestyle and social circumstances, such as marital status
  • location information if it is relevant to your instrument listings
  • policy and claim numbers for Allianz Musical Instrument insurance customers.

We do not collect sensitive or special category information when using the site, nor do we collect personal information relating to those under the age of 18.

4. Where we collect personal information

We collect personal information direct from individuals when registering on the site and creating listings of lost instruments.

Cookies and similar technologies

We use technology on our website, apps and emails, such as the use of cookies or small text files on our website or pixels within emails. We use cookies and similar technologies in order to:

  • to provide online services
  • to enhance your online experience
  • to help prevent fraud
  • enhance online security of your data
  • help us understand how our website, apps and emails can be improved.

We don’t store any contact details or banking information.

Please refer to our Cookie Policy  for more details and how to manage your cookie preferences.

5. Sharing personal information

We only share your information when necessary for the purposes stated in Section 2: How We Use Personal Information. 

We may share personal information with:

  • other Allianz UK Group companies
  • third parties who provide their services to maintain our website
  • third parties in connection with the sale, transfer or disposal of our business.

6. How long we keep personal information

Personal information provided for the purpose of using the www.missinginstruments.co.uk website will be automatically deleted after 12 months of inactivity.

7. Know your rights

Any individual whose personal information we hold has a number of rights in relation to how that information is processed by us. You have the following rights:

  • The right to object – individuals can object to us processing their data and we will either agree to stop processing or explain why we are unable to
  • The right of access – individuals can request a copy of their personal information we hold, subject to certain exemptions (a subject access request)
  • The right of rectification – individuals can ask us to update or correct their personal information to ensure its accuracy
  • The right to erasure – individuals can ask us to delete their personal information from our records if it is no longer needed for the original purpose
  • The right of restriction – individuals can ask us to restrict the processing of their personal information in certain circumstances
  • The right to data portability – individuals can ask for a copy of their personal information, so it can be used for their own purposes
  • The right to withdraw consent – individuals can ask us, at any time, to stop processing their personal information, if the processing is based only on individual consent
  • The right to make a complaint – individuals can complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the Information Commissioner’s Office (ICO) www.ico.org.uk

If you wish to exercise any of these rights you can do so by contacting our Data Rights team:

Phone: 0208 231 3992
Email: datarights@allianz.co.uk
Address: Allianz Insurance Plc, Allianz, 57 Ladymead, Guildford, Surrey, GU1 1DB

8. Allianz (UK) Group Data Protection Officer contact details 

For a list of companies within the Allianz UK Group, please see further details included here.

Any queries about how we use personal information should be addressed to our Data Protection Officer:

Phone: 0330 102 1837 
Email: dataprotectionofficer@allianz.co.uk
Address: Data Protection Officer, Allianz, 57 Ladymead, Guildford, Surrey, GU1 1DB

9. Changes to our Privacy Notice

This Privacy Notice was last updated in October 2022.

Occasionally it may be necessary to make changes to this notice.  The most recent version will always be available on our website www.missinginstruments.co.uk.

10. Allianz Privacy Standards (APS)

The Allianz Privacy Standard provides you with information on the rules governing the international transfer of personal data between Allianz Group companies operating in the European Economic Area (EEA) and Allianz Group companies outside that area. The Allianz Privacy Standard also describes your rights in respect of such transfers, what to do if you want to exercise your rights or complain about such transfers, and how to contact us. The latest Allianz Privacy Standard can be found at https://www.allianz.com/en/privacy-statement.html.